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Return & Refund Policy

Thank you for shopping at ITCare Computers (referred to as “we,” “us,” or “our”). We want to ensure that you are completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, we offer a refund policy to assist you. Please read this policy carefully before making a purchase.

Eligibility for Refund

Refund is eligible for products that are damaged or defective upon delivery.

To be eligible for a refund, you must notify us within 48 hours of receiving the product.

Refunds are only processed after the team has checked and confirmed that the product delivered was damaged or had some issue.

All original packaging and tags must be present with the product.

The product cannot be returned without the original packaging and original invoice.

Initiation of Refund

To initiate a refund, please contact our customer support team with the necessary details of your order and the reason for the refund request.

Our customer support team will guide you through the refund process and may request additional information or evidence to assess the condition of the product.

Refund Process

Once your refund request is received and approved, we will initiate the refund process.

Refunds will be made using the original payment method used for the purchase.

The refund amount will be the full purchase price of the product, excluding any shipping or handling charges.

Refunds are typically processed within 48 hours of approval.

Return of Products

In certain cases, we may request the return of the product as a condition for issuing a refund.

If a return is required, we will provide you with instructions on how to return the product safely and securely.

Please ensure that the product is in the original box and all of its tags attached.

Non-eligible Items

Some items are non-refundable and non-returnable. These include digital products, software, and downloadable content.

Additionally, consumable items such as inks and toners, once opened or used, cannot be returned or refunded due to their nature.

Change of Mind

We do not offer refunds for change of mind or if you no longer require the purchased product.

We encourage you to carefully consider your purchase before completing the transaction.(product can be returned or refunded if the package is not opened and is in its original packaging)

Exceptional Circumstances

In exceptional circumstances, such as a major product defect or recall, we may offer a refund or exchange even if the refund request is made beyond the usual 48-hour period.

Such decisions will be made on a case-by-case basis and will be subject to our discretion.

Contact Us

If you have any questions or concerns regarding our refund policy or would like to initiate a refund, please contact our customer support team on 1 81 82 83.

Our team will be happy to assist you and address any issues you may have.


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